About this role
About the Role
Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions.
What You'll Do
-
Manage customer accounts throughout onboarding, adoption, and renewal.
-
Create adoption plans and materials, and monitor product usage and engagement.
-
Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention.
-
Answer product questions, troubleshoot issues, and deliver live training for customer teams.
-
Lead regular customer check-ins and business reviews to discuss outcomes and return on investment.
-
Identify opportunities to expand accounts through additional users, markets, or products.
-
Share actionable customer feedback, bug reports, and feature requests with Product and Engineering.
-
Keep account records accurate and up to date in the CRM.
What We're Looking For
-
One to two years of experience in B2B SaaS customer success, support, or another customer-facing role.
-
Strong organizational skills and the ability to manage multiple accounts and follow-ups reliably.
-
Experience using a CRM and interpreting product usage data to assess account health.
-
Clear communication skills, including experience delivering live training and leading customer check-ins or business reviews.
-
Comfort working independently in a fast-moving environment and building processes amid ambiguity.
-
Experience in waste, logistics, trades, or another blue-collar B2B industry is a plus.
Location
On-site in Marina del Rey, California.