About this role
AlterMe Member Success Advocate
Full-time | $21/hour + Monthly Performance Bonus
At AlterMe, we’re on a mission to empower people to take control of their health and fitness journey—and our Member Success Advocates are at the heart of that mission.
As a Member Success Advocate, you’ll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You’ll play a key role in guiding members through their journey—whether it’s answering questions, resolving concerns, or celebrating their milestones.
What You’ll Do
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Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency.
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Engage in outbound support, following up with members to ensure their success and satisfaction.
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Process refunds and account updates with accuracy and professionalism.
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Represent AlterMe’s supportive, empowering brand voice in every interaction.
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Work with a collaborative team that values your input and ideas for improvement.
Requirements
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Who You Are
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A natural communicator with strong written and verbal skills.
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Empathetic, patient, and solution-oriented
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Comfortable learning new systems and managing multiple tasks.
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Excited to contribute to a fast-growing, health-focused company.
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Availability
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Full-time Position On-Site in Lehi, Ut
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Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM
Benefits
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What We Offer
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Competitive pay: $21/hour, plus a monthly bonus for high performance.
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Growth opportunities: We promote from within and support your career development.
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Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives.
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Benefits: Medical, Dental, Vision and PTO after first 60 days