About this role
About the Role Microsoft is seeking a Customer Success Account Manager to drive value for customers within the Microsoft Customer Experience & Success (CE&S) organization. With a global team of over 17,000 employees, CE&S is dedicated to helping customers accelerate value creation through Microsoft solutions. This role focuses on building trusted relationships and guiding customers toward successful outcomes. What You'll Do
- Manage and grow strategic customer relationships in the assigned portfolio, acting as a trusted advisor.
- Understand business goals and map appropriate Microsoft products and services to desired outcomes.
- Lead adoption, value realization, and renewal activities; coordinate cross-functional resources to deliver success plans.
- Monitor customer health, identify risks, and implement proactive mitigation strategies.
- Collaborate with sales, support, and technical specialists to drive customer outcomes and maximize satisfaction. What We're Looking For
- Experience in customer success, account management, or related client-facing roles.
- Strong communication, presentation, and collaboration skills; ability to work with cross-functional teams.
- Ability to translate business needs into technology solutions and measurable value.
- Proactive, data-driven mindset with problem-solving skills. Nice to Have
- Experience in the technology industry or Microsoft product portfolio.
- Fluency in French and English (beneficial in bilingual regions). Compensation & Benefits
- Salary range and specific benefits are not disclosed in the posting.