About this role
Role Overview
The Customer Success Account Manager (CSAM) is a post-sales strategic advisor responsible for helping enterprise customers maximize the value of Microsoft's cloud, AI, security, and productivity solutions. The role focuses on customer success, digital transformation, technology adoption, and long-term business outcomes rather than project delivery alone.
Key Responsibilities
- Build trusted relationships with executives, business leaders, and technical teams.
- Develop and execute Customer Success Plans (CSPs) aligned with customer business goals.
- Drive adoption and expansion of Microsoft Cloud and AI solutions.
- Lead governance, planning, and execution of customer success initiatives.
- Monitor customer health, identify risks, and implement mitigation strategies.
- Coordinate Microsoft specialists, partners, and internal teams to achieve customer objectives.
- Present progress, recommendations, and business value to executive stakeholders.
- Help customers accelerate digital transformation and achieve measurable business outcomes.
Required Skills & Qualifications
- Bachelor's degree with 4+ years of relevant experience, or Master's degree with 3+ years, in customer success, consulting, solution delivery, portfolio management, or related fields.
- Knowledge of cloud computing, AI, data, cybersecurity, productivity platforms, or enterprise technologies.
- Strong written and spoken English.
- Experience managing cross-functional initiatives involving multiple stakeholders.
- Strong skills in risk management, prioritization, planning, and execution.
Preferred Qualifications
- 6–8+ years of relevant customer success or consulting experience.
- Industry-specific experience.
- Microsoft certifications (e.g., Azure, Microsoft 365) or equivalent AWS certifications.
- ITIL Foundation certification.
- Project Management certification (PMI or equivalent).
- Prosci Change Management certification.
Work Environment
- Full-time position.
- Hybrid work schedule (3 days per week in the office).
- Less than 25% travel.
About Microsoft
Microsoft is a global technology leader specializing in cloud computing, artificial intelligence, productivity software, cybersecurity, and enterprise platforms. The CSAM role plays a key part in ensuring enterprise customers successfully adopt and realize value from Microsoft's technologies.
Overall
This is a strategic customer success and digital transformation role focused on executive relationship management, cloud and AI adoption, customer health, governance, risk management, and cross-functional leadership. It is best suited for professionals with experience in customer-facing consulting, enterprise technology, cloud platforms, or customer success who enjoy driving long-term business outcomes through technology adoption.