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Customer Strategy Manager

Raydar
San Francisco, California, United States Posted Oct 15, 2026
Full-time

About this role

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business.

What you'll do

  • Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time.

  • Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue.

  • Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff.

  • Turn customer objectives into clear plans of action in coordination with internal colleagues.

  • Partner with internal teams to make sure commitments made to customers are met with high quality.

  • Requirements

  • What we're looking for

  • Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience.

  • A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions.

  • Commercial instincts and comfort building relationships with both technical specialists and senior leaders.

  • Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one.

  • Working knowledge of SQL.

  • Confidence handling unclear problems where priorities shift often.

  • Experience at a high-growth startup, a technology company or a leading management consultancy.

  • A collaborative style with colleagues in delivery and research functions.

  • A STEM degree is preferred.

  • Ability to work on-site 5 days a week.

  • Bonus points

  • Prior commercial experience, including growing existing accounts.

  • Engagement manager experience in consulting.

  • Early-stage startup experience.

  • Benefits

  • Compensation and benefits

  • Base salary: USD 145,000 to 175,000 per year

  • Equity

  • Health, dental and vision coverage

  • Flexible time off

  • Retirement plan

  • Location and work model

  • San Francisco, CA, United States (preferred) or New York, NY, United States

  • On-site, 5 days per week in office

  • Full-time

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