About this role
Job Title: Customer Services Support Specialist LOCATION: USAG Wiesbaden, Germany Position: Full-time
Duties
- Manage ICE comments, surveys, and Commander’s Hotline responses
- Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
- Support customer service award programs and recognition events
- Coordinate and standardize customer-facing service areas across the garrison
- Deliver ICE training and promote customer service best practices
Qualifications
- Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
- — OR —
- 6+ years of directly related experience, with 3 years in an English-speaking environment
- Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III (reading, speaking, writing)