Customer Services Manager
About this role
Customer Services Manager
Job description
The James Paget University institution is looking for a Customer Services Manager to manage the support staff and deliver great care to end users throughout the institution. The ideal candidate will have hands-on technical expertise and first-rate communication skills. We would welcome a candidate with past IT expertise in Desktop support/Service Desk leadership to lead the development of both teams and enhance performance through examination of process and procedure within the teams and into the wider department. Although candidates with relevant ITIL certifications will be given preference, actual work experience gained while working in an ITIL context will also be valued. This is still a hands-on profession that balances leadership and technical aspects with an emphasis on routine business operations and project work.
Main responsibilities
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