Customer Services Consultant
About this role
About the Role
TechMarkit is looking for a proactive, customer-focused Customer Services Consultant to join our team. This role is ideal for someone who enjoys problem-solving, engaging with customers, and working across multiple systems in a fast-paced retail and technology environment. You’ll be responsible for delivering a high standard of customer service across phone, email, and online support platforms, assisting customers with orders, product queries, deliveries, and trade-in processes. What You'll Do
- Answer incoming calls and assist customers professionally and courteously
- Handle general customer enquiries, providing accurate information and escalating issues when required
- Manage customer emails and support tickets via Zendesk, including: Customer Support
- Assist customers experiencing issues with delivered products
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