About this role
About the Role
TechMarkit is looking for a proactive, customer-focused Customer Services Consultant to join our team. This role is ideal for someone who enjoys problem-solving, engaging with customers, and working across multiple systems in a fast-paced retail and technology environment. You’ll be responsible for delivering a high standard of customer service across phone, email, and online support platforms, assisting customers with orders, product queries, deliveries, and trade-in processes. What You'll Do
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Answer incoming calls and assist customers professionally and courteously
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Handle general customer enquiries, providing accurate information and escalating issues when required
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Manage customer emails and support tickets via Zendesk, including: Customer Support
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Assist customers experiencing issues with delivered products
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Liaise with technicians and arrange device collections when remote support isn’t possible
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Work closely with relevant stores to resolve customer issues
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Order & Delivery Enquiries
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Respond to order status queries using internal systems and courier tracking tools
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Escalate and follow up on delivery issues with courier coordinators
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Quotations
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Prepare customer quotations using existing Google Sheet templates
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Access and update information across various internal platforms
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Trade-In Enquiries
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Communicate with customers using Zendesk templates and macros
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Review submitted images and liaise with the warehouse technical team for estimates
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Capture and maintain accurate information on Google Sheets
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Liaise with customers and stores if trade-ins proceed to valuation What We're Looking For
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Matric, tertiary qualification will be advantageous
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3 to 4 years experience in a similar position
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Comfortable working with Microsoft Office and Google Workspace (especially Google Sheets)
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Quick to learn and adapt to new online platforms and systems
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Strong written and verbal English skills (additional languages are a plus)
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Patient, calm, and professional when dealing with challenging customers
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Self-motivated, organised, and able to manage your workload independently
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Confident interacting with people at all levels, internally and externally
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Able to work under pressure while managing priorities effectively
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Previous retail experience and an interest in or knowledge of technology will be beneficial Nice to Have
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Previous retail experience and knowledge of technology