Customer Services Advisor - Belfius Insurance

About the Role You are part of the Business Life team within the Life Customer Service department. You will be the first point of contact for intermediaries; answer technical and substantive questions; explain complex topics clearly. What You'll Do

• Act as the first point of contact for intermediaries (agents, consultants, business partners) and respond to their technical and substantive questions about our product range.
• Provide technical support on complex files, handling them in a client-oriented way with close collaboration with the intermediaries involved.
• Responsible for writing and following up offers and policies.
• Take proactive initiatives to optimize and improve existing procedures.
• Promote a culture of constructive feedback and ensure feedback is given and received appropriately and valued.
• Ensure Belfius and DVV agents receive excellent service. What We're Looking For
• A bachelor’s degree (or equivalent experience) in Insurance or related field; affinity with life insurance and investment products, including the technical calculations related to insurance.
• Ability to work autonomously and flexibly with strong analytical skills.
• Precise, organized, proactive, solution-oriented; team player with enthusiasm to continually improve the organization and service through close collaboration and knowledge sharing.
• Motivation to develop yourself and advance the organization.
• Bonus points for: bilingual Dutch/French; basic knowledge of life insurance products; comfort with common IT tools (Outlook, Teams, Word, Excel). Nice to Have
• Bilingual (Dutch/French)
• Basic knowledge of life insurance products
• Proficiency with MS Office tools Compensation & Benefits
• Attractive salary with an innovative package offering a personal budget to use according to preferences (e.g., car, bike, PC, smartphone, tablet, rent or mortgage under certain conditions) and extra-legal benefits such as meal vouchers, product/service discounts, hospitalisation insurance and group insurance.
• Development opportunities via a wide range of trainings and career opportunities within Belfius.
• Good work-life balance with flexible hours, office + home hybrid, and generous vacation days.
• Modern workplace in the heart of Brussels with a gym, healthy restaurant, and comfortable meeting spaces, near Nord station and Rogier metro.