About this role
** Our client is looking for a Customer Support Specialist to help their customers by phone, email and live chat and to keep them informed about their orders. They are a small company serving customers mainly in the United States, and this role is the steady point of contact from a customer's first question to a delivered order. This is a full-time, 100% remote position, with Zendesk as the main daily tool.
Responsibilities
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Handle customer calls, emails and live chat messages every day.
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Look up and track customer orders in Shopify and keep customers informed on their status.
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Manage support tickets in Zendesk every day, from first contact through to resolution.
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Keep customer notes current in HubSpot when needed.
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Raise issues that need help from other teams and follow them until they are resolved.
Requirements
Requirements
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3+ years of experience in customer support.
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Fluent English at a C1 level or higher, needed for phone calls with customers in the United States.
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Daily, hands-on experience with Zendesk.
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Experience with Shopify or a similar order system.
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Availability to work 8 AM to 4 PM Eastern Time, Monday to Friday.
Qualifications
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A proactive go-getter who takes ownership of each customer question.
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Strong spoken and written English.
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Spanish is a plus, to help customers in Mexico from time to time.
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Experience with live chat support is a plus.
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Comfortable working independently in a remote setting.
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A reliable internet connection and a quiet space for calls.
Benefits
Benefits
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Full-time position.
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100% remote.
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A steady Monday to Friday schedule, 8 AM to 4 PM Eastern Time.
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Direct work with a company and its customers in the United States.
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This is a remote position.