Customer Service Technician

Kier Group

Customer Service Technician

We're looking for a Customer Service Technician to join our team based in Ipswich.

Location: Ipswich Hours: 45 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Customer Service Technician, you'll play a vital role in installing, exchanging and commissioning smart water meters whilst delivering excellent customer service. This is an opportunity to work in a dynamic environment where you'll combine technical skills with customer interaction, maintaining high standards of safety, water quality and workmanship. You'll be supported by a collaborative team and have the chance to develop your skills across a variety of challenging and rewarding tasks.

What will you be responsible for?

As a Customer Service Technician, you'll be working within the team, supporting them in delivering excellent customer service and maintaining high standards of safety and workmanship. Your day to day will include:

• Installing and exchanging smart meters at domestic and commercial properties whilst delivering excellent customer service
• Commissioning and connecting smart meters to the network, ensuring all work meets quality standards
• Accurately updating mobile and corporate systems with job outcomes and maintaining equipment records
• Completing revisit jobs where installations have been challenging, identifying and overcoming installation issues
• Conducting daily vehicle safety checks, completing risk assessments and following water quality procedures

What are we looking for?

This role of Customer Service Technician is great for you if:

• You hold Construction

Skills

• Certification, SWQR Street Works and EUSR National Water Hygiene qualifications

• You have a Full driving licence and experience in meter installation

• You have demonstrable experience in a customer service environment with excellent communication skills

• You're self-motivated, flexible and able to work independently as well as part of a team

• You're IT literate with the ability to troubleshoot issues using mobile tablet devices

• We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

• If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here. There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

• Rewards and benefits

• We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

• Diversity and inclusion

• Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

• As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

• We look forward to seeing your application to #joinkier .

• CST Job Description - AW.docx

• Location: Ipswich

• Vacancy ID: 12841

• Background check: None

• Closing date: 27 Oct 2026

• Contract type: Permanent

• Working hours: Full Time

• Flexible working: No

• Flexible working could include part time, job share, condensed hours, or flexible start/end times.

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