Customer Service Support Representative

Volt

Build your future with Volt!

Volt is immediately hiring for Customer Service Support Representative in San Diego, CA (Remote Position)

As a Customer Service Support, you will:

• Answering incoming and outgoing phone calls and either handling, transferring to a negotiator, or setting up Salesforce tickets.
• Willing to train and assist in other tasks and take on one or two side tasks outside of Salesforce.
• Provide payment status on behalf of the providers we negotiate with.
• Have highly effective oral and written communication skills, including business email etiquette.
• Excels in a highly collaborative environment where your input and insight are required and encouraged as part of a cross functional member.
• Is comfortable learning to use various databases. Role is across multiple platforms.
• Tasks outside Salesforce may include data entry or QA, attaching files and emails into bill records, working non-negotiator queues, coverage when teammates are out of office, or other similar tasks. Salesforce tasks may include setting up tickets for call escalations, pulling bill images, locating provider phone numbers, and handling other negotiator or customer requests.

This is a full-time opportunity!

The ideal candidate will have:

• Experience handling multiple tasks/projects in a fast-paced environment.
• Ability to dynamically prioritize. Must be a self-starter with proven ability to work independently and within a team.
• Must be able to work in multiple software platforms.
• Having Auto Insurance background or Workers’ Compensation experience is a plus.

Pay Rate: $17.00 per hour

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.