About this role
Customer Service - Sr Associate I
What will you do?
- Manage routine as well as moderately complex merchant onboarding and account maintenance work.
- Review account discrepancies, rejected requests, and processing exceptions to identify the next steps.
- Research issues across multiple systems and determine the most appropriate resolution path.
- Validate system information and supporting documentation to ensure operational requirements are met.
- Resolve operational concerns independently and work with internal partners when support is needed.
- Support quality checks and help identify recurring issues that may impact process performance.
- Assist with onboarding new associates by sharing process knowledge and day-to-day guidance.
What will you need to know?
- Bachelor’s degree in any discipline.
- 2–4 years of experience in merchant acquiring, payment operations, banking operations, or a related financial services role.
- Working knowledge of merchant onboarding, account maintenance, payment processing, and acquiring operations.
- Experience using CRM applications, workflow tools, and operational platforms.
- Strong analytical, research, and problem-solving skills.
- Ability to handle moderately complex transactions and operational issues with limited supervision.
- Strong attention to detail and the ability to apply policies, procedures, and operational guidelines accurately.
- Proficiency in Microsoft Office applications, including Excel.
- Good written and verbal communication skills, with the ability to work effectively with internal stakeholders.
- Ability to prioritize work, manage multiple tasks, and meet service level commitments in a fast-paced environment.