About this role
Company Description
An enterprise client is seeking Bilingual Customer Service Specialists to support their growing international customer base. The ideal candidate is fluent in Russian and/or Ukrainian and English, with strong communication skills, a professional attitude, commitment to punctuality and delivering high-quality customer experiences.
Job Description
- Provide professional and courteous customer support in Russian and/or Ukrainian and English.
- Assist customers with inquiries and provide clear, accurate, and timely resolutions.
- Maintain high standards of customer satisfaction, quality, productivity, and punctuality.
- Follow company policies, SOPs, and data security/confidentiality guidelines.
- Participate fully in required training, quizzes, and live certification exams.
- Proactively apply feedback and continuously improve performance.
Qualifications
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Fluent in Russian and/or Ukrainian and English.
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Previous customer service/support experience preferred.
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Excellent verbal and written communication skills.
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Strong customer-focused and professional approach.
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100% attendance and strong punctuality are required.
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Ability to successfully complete all training and certification requirements.
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Quiet and reliable remote workspace with a stable internet connection.
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Company-compliant Windows or macOS device:
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Windows 11 Pro, version 25H2 or newer
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macOS Sequoia/Tahoe or newer
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Working webcam and microphone.
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Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.
Additional Information
- Fully remote opportunity
- Must be able to work any shift as determined by business needs