About this role
Customer Service Specialists- Customer Acquisition
- Identify and engage prospective customers through field marketing, referrals, digital channels, and direct outreach.
- Promote the organization's products and services to potential customers.
- Educate customers on product features, benefits, pricing, and available solutions.
- Assist customers with account opening, onboarding, and documentation processes.
- Build and maintain strong relationships with new and existing customers.
- Follow up on leads and convert prospects into active customers.
- Achieve assigned customer acquisition and sales targets.
- Resolve customer inquiries, complaints, and service requests professionally.
- Maintain accurate records of customer interactions and sales activities.
- Ensure compliance with company policies, regulatory requirements, and service standards.
- Collaborate with internal teams to ensure seamless customer onboarding and satisfaction.
- Participate in promotional campaigns, marketing activations, and community engagement initiatives.
- Gather customer feedback and provide insights to improve products and service delivery.
Requirements
-
Minimum of HND/Bachelor's Degree in any discipline.
-
Previous experience in customer service, sales, business development, or customer acquisition is an advantage.
-
Strong interpersonal and communication skills.
-
Excellent negotiation and persuasion abilities.
-
Ability to build rapport and maintain lasting customer relationships.
-
Goal-oriented with the ability to meet and exceed performance targets.
-
Proficiency in Microsoft Office applications and basic digital tools.
-
Strong problem-solving and conflict-resolution skills.
-
Ability to work independently and collaboratively within a team.
-
Willingness to travel within assigned territories when required.
-
Key Competencies
-
Customer Relationship Management
-
Customer Acquisition & Retention
-
Sales & Business Development
-
Communication & Presentation Skills
-
Negotiation & Influencing Skills
-
Problem Solving
-
Time Management
-
Teamwork & Collaboration
-
Adaptability
-
Results Orientation