About this role
About the Role Yazaki is looking for a Customer Service Specialist for its Ovar Plant in Portugal. The role focuses on end-to-end customer order processing, backlog and inventory management, and cross-functional coordination to ensure on-time delivery and accurate invoicing. What You'll Do
- Process standard and emergency customer orders received via EDI, PDF, Excel, or customer platforms; handle errors and coordinate with procurement, Demand & Capacity, Sales, and Warehouse.
- Reschedule orders based on fluctuation analysis (long-term and short-term) and assess feasibility for customer requests such as order changes, cancellations, postponements, and transport mode adjustments.
- Manage backlog and perform coverage reporting (in transit, stock, open orders); ensure clear customer communication and outbound checks.
- Conduct inventory analysis (obsolete, overstock, not picked up) and participate in crisis management with escalation procedures and direct shipment handling (VAT checks, invoicing, transportation).
- Perform allocation follow-up and support processes (CIA: follow up on invoice payments, DN releases, shipment announcements); maintain master data and manage invoicing (additional costs, credit notes, tooling invoices) and customer-specific processes; support recharges and exceptional transportation bookings.
- Coordinate ordering and packaging material with relevant teams and utilize customer platforms for order visibility. What We're Looking For
- University degree in Logistics or Supply Chain.
- Analytical skills with ability to perform complex analyses accurately.
- Fluent English (writing and speaking).
- High proficiency in Excel and knowledge of SAP.
- Strong communication skills, action-oriented mindset, and ability to adapt quickly to changing demands.