About this role
Job title: Customer Service Specialist with Dutch
About the Role As Customer Service Specialist, you will work with our clients and our commercial team to ensure requests are processed in a timely and efficient manner. This role contributes directly to meeting our business targets and securing excellent customer satisfaction.
What You'll Do
- Be the first point of contact for current and potential clients, handle requests by phone or email
- Prepare, handle, and send documentation as per needs (such as quotations, certificates, invoices)
- Manage demo / consignment stock
- Provide insights into purchase patterns of our clients
- Resolve issues with orders, guarantees, reclamations
- Client data maintenance, including pricing rules
- Place orders for our strategic clients
What We're Looking For
- Fluent Dutch, English, French (required for telephone contact with clients)
- College or university degree, preferably in sales-related areas
- Significant experience in similar positions
- CRM experience
- Excellent MS Office skills (Word, Excel, PowerPoint, Teams)
- Ability to join the team in Cergy in person at least 3 times per week (hybrid)
- A team player who maintains good working relationships with internal and external stakeholders
- Service oriented
- Attentive to details and enjoys working with numbers and data
- Comfortable supporting clients over the phone and email
- Good communication skills
- Proficient with CRM and ERP systems
- Location: Cergy, France
Compensation & Benefits
- Not disclosed in the posting