About this role
About the Role Join our team as a Customer Service Specialist in Mexico. You will focus on communicating with inbound and outbound call traffic to collect on assigned client healthcare accounts, while complying with HIPAA and other applicable regulations to ensure the company is compliant with the law. What You'll Do
- Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
- Gather information, perform research and resolve customer inquiries.
- Communicate appropriate options for resolution in a timely manner.
- Inform customers/patients about services available, and assess their needs.
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. What We're Looking For
- 2 to 5 years of experience in medical revenue cycle management.
- Medical experience, either practical or classroom knowledge.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Ability to comply with HIPAA and other applicable regulations.