About this role
About the Role Valce Talent Solutions is seeking a Customer Service Specialist to handle inbound and outbound calls for assigned client healthcare accounts, focusing on collecting or resolving debts while complying with HIPAA and other applicable regulations. You will communicate directly with patients in a professional and helpful manner to resolve debts and support the medical revenue cycle. The position is hybrid and based in Guadalajara, Mexico. What You'll Do
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required What We're Looking For
- High school diploma or college degree from an accredited college or university
- Fluent in Spanish
- Two to five years industry experience in medical revenue cycle management is required
- Medical experience, either practical or classroom knowledge needed
- Proven understanding of the medical revenue cycle management