About this role
Position
Customer Service Specialist (Malay English, Work in Office)
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
Job Requirements
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
Job Type
- Full-time, rotational shift, 5 days a week
Salary
- Basic RM2000
- Performance KPI (up to RM250 per month)
Benefits
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
- Immediately
Know more about us at:
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/