Customer Service Specialist

As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you!

What you’ll do

• Communicate with international customers via WhatsApp, chat, email, and phone.

• Provide personalized advice on size, fit, and style to enhance each customer’s journey.

• Manage order-related questions, deliveries, and returns in a structured, accurate way.

• Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.

• Represent Suitsupply with a professional, helpful tone every time.

Who you are

• Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.

• Tech-comfortable: confident using customer service platforms or learning new tools quickly.

• A strong communicator who writes clearly, listens actively, and adapts to customer tone.

• Curious and driven by a growth mindset; you take feedback and run with it.

• Accountable and proactive; you take ownership and follow through with care.

• Fluent in English; Dutch or French is a strong plus.

• Able to work 5 days a week on-site at our Suitsupply HQ.

• Flexibility to work evening and weekend shifts from home.

What you will get

• Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.

• Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.

• Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.

• Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.

• Compensation: We offer a competitive salary of based on relevant skills and experience.