Customer Service Specialist

Randstad

locations

randstad

randstad

locations

customer service specialist - now hiring.

• la grange, illinois
• posted today

job details

summary

• $27 - $28 per hour
• temporary

category office and administrative support occupations

reference 1179348-15

job details

Drive client satisfaction and customer retention with high-value short-term contracts! We are urgently hiring goal-oriented customer service specialists. Secure immediate contract income and consistent pay by focusing on proactive communication and ensuring clients remain satisfied and engaged with the service or product.

Your responsibilities:

• Conduct scheduled outbound calls and emails to clients for quality assurance checks, onboarding follow-up, or subscription renewal reminders.
• Execute specific strategies to prevent client churn, address dissatisfaction, and build long-term client loyalty.
• Meticulously record detailed interaction summaries, satisfaction scores, and follow-up plans in the crm system.
• Accurately gather and document customer feedback on products or services to contribute to internal quality improvement teams.
• Identify opportunities for upselling or cross-selling and route qualified leads to the sales team appropriately.

location: McCook, IL work hours: 09:00 PM - 05:30 AM

skills

• Computer proficiency
• Detail oriented

dress code:

• Shirts or t-shirts must have sleeves and be without any holes or rips. Pants without any holes or rips. No profane or suggestive texts and images.

• Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

• At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport at randstadusa dot com.

• Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

• This posting is open for thirty (30) days.

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