Customer Service Specialist

About the Role

In this role, your main focus will be on after-sales support, with a strong emphasis on managing international stakeholders both within and outside the organization. You will play an important role in ensuring smooth customer experience and effective collaboration across functions and regions. What You'll Do

• Build trust-based partnerships with customers and colleagues, acting with integrity and respect in every interaction.

• Proactively communicate relevant updates to customers, helping to manage expectations and offering suitable solutions whenever possible.

• Review backlogs and forecasts to support customers in reaching their operational and business goals.

• Coordinate special shipping arrangements with manufacturing divisions, freight forwarders, and warehouses to ensure smooth order fulfillment.

• Collaborate closely with internal and external stakeholders — including customers, Sales, Global Planning, production plants, and warehouses worldwide — to support the successful fulfillment of customer orders.

• Take ownership of the end-to-end process by gathering feedback, analyzing cases, and identifying opportunities to improve processes and customer interaction. What We're Looking For

• Experience in a similar role, ideally in customer service, order management, or a comparable business-to-business environment.

• Excellent English skills, both written and spoken.

• You communicate effectively and build strong working relationships with internal and external stakeholders.

• You adapt quickly to changing priorities and are comfortable working in a dynamic, demanding, and at times fast-paced B2B environment.

• You have a strong sense of urgency, know how to prioritize effectively, and work in a structured and organized way.

• You are confident using common PC applications, especially the Microsoft Office suite. Nice to Have

• Experience in a commercial or supply chain-related role, or automotive industry is an advantage, ideally gained in a multinational B2B environment.

• Knowledge of SAP and/or Salesforce is a plus.

• Additional European language skills are a plus. Compensation & Benefits

• A competitive total compensation and benefits package that reflects your individual contribution and current market value, ensuring your rewards are aligned with the value you create.

• The opportunity to work with and learn from colleagues across different countries and cultures.

• A culture grounded in humility, respect, and customer focus—some of our guiding principles.