About this role
Job title: Customer Service Specialist
About the Role
The Customer Service role at JAS is the primary contact for customers, coordinating order entry, shipment follow-up, and interdepartmental communication to support operations and growth. This position focuses on accurate data, timely responses, and driving sales and cross-selling opportunities within the supply chain services environment.
What You'll Do
- Process orders for shipment received from customer or foreign JAS offices.
- Compile, sort and verify accuracy of data for entry into the system.
- Examine records such as bills of lading and related documents; inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed.
- Submit into the system total cost for customer and maintain copies of orders received as requested.
- Drive better overall sales and marketing intelligence/insight into target accounts.
- Acquire new traffic for import, export, and local services; post-landing, customs clearance and spot business opportunities.
- Drive new revenue streams through better execution of marketing and lead generation campaigns within the target assigned.
- Take marketing operational costs out of the business, thus driving better marketing ROI.
- Confer with operations clerk to expedite or trace missing or delayed shipments.
- Compile statistics and prepare accuracy data related to their target.
- Investigate overdue and damaged shipments or shortages; address complaints and update customers on a timely basis.
- Provide back-up support for all accounts included in their target.
What We're Looking For
- Minimum of 2 years’ experience in operations.
- Computer skills including Microsoft Office suite, Excel and an operational system.
- Good written and verbal communication; detail oriented, able to multitask and meet deadlines.
- Self-motivated, able to work in a team and independently.
- Cross selling capabilities.
- Customer oriented; follow-up on pending issues and orders.
- Able to effectively solve problems; able to establish priorities and multitask.
- English advanced.