About this role
Job title: Customer Service Specialist
About the Role You will be responsible for providing support to our customers in the USA in an efficient and professional manner, and for supporting the sales managers in the dedicated area. You will communicate regularly with customers to keep them informed of order status and key progress, and you will be the contact person for all questions they may have.
What You'll Do
- Provide proactive customer service support to US customers and assist sales managers in the assigned area.
- Communicate order status and key milestones to customers; respond to inquiries in a timely and professional manner.
- Serve as primary contact for customer questions and coordinate with internal teams to resolve issues.
What We're Looking For
- Well-organized individual who can make decisions in customer relationships.
- Automotive industry experience is a plus.
- SAP experience is a plus.
- Spanish language skills are a plus.
Nice to Have
- Automotive experience (preferred).
- SAP experience (preferred).
- Spanish language skills (preferred).
Compensation & Benefits
- Salary Range: 55-65k USD per year, depending on experience.
- Standard benefits package.