Customer Service Specialist II

Job title: Customer Service Specialist II

Location: Albany, New York (Hybrid)

Role Overview

An opportunity is available for a Customer Service Specialist II to support the New York State Department of Health Medicaid Management Information System (MMIS) program. In this role, you will provide support via telephone and the internet to resolve issues and respond to customer inquiries. You will answer inbound phone calls from Medicaid Providers regarding billing or enrollment. These calls require acquired knowledge to understand and assist providers with their Medicaid claims.

Key Responsibilities

• Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Acts as a liaison for customers.

• Maintains knowledge of company products and customer service processes.

• Required Qualifications

• Experience: 2+ years of customer service experience.

• Technical

Skills

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

• Abilities: Strong telephone and verbal communication skills, customer focus, adaptability to different personality types, and the ability to multi-task and manage time effectively.

• Work Environment

• This is a hybrid position that requires being in the office two times per week. The first three weeks of training will be on-site. Candidates must live within a drivable range of the office location.

• About Our Organization

• We are a global technology and professional services company that delivers technology solutions and mission services. Our experts extract the power of technology to create value and deliver solutions at the edge of innovation. We offer leading mission-ready capabilities in AI, cloud, cyber, and software development.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.