About this role
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Provide friendly and professional customer service via phone, email, and messaging
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Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
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Escalate complex questions and concerns to the appropriate team members when needed
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Manage and update daily schedules for fencing crews and customer projects
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Communicate schedule changes, delays, and important updates to customers and internal teams
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Monitor crew attendance and address scheduling issues at the start of each workday
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Maintain accurate records of customer inquiries, requests, and follow-up actions
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Adjust schedules based on project priorities, timelines, and crew availability