Customer Service Specialist (English speaking, YIS Transport Reagents)

Job title: Customer Service Specialist (English speaking, YIS Transport Reagents)

Responsibilities

• Build and maintain relations with internal and external customers

• Together with the team develop and implement solutions to increase customer satisfaction

• Focus on the customer: communicate solutions and follow up on daily tasks

• Coordinate between stakeholders i.e. commercial, operational planning, site operations, third-party terminals and similar upon necessity

• Deliver all orders to colleagues in Transport Management

• Manage billing documents, return and diversion cases

• Work closely together with colleagues within the team, unit and Yara to continuously improve supply chain related processes

• Take independent responsibility for daily tasks

• Be a role model of Yara’s culture where health, environment, safety and quality are a top priority

• The right candidate puts the customer first and is passionate about delivering value. A supportive and collaborative team player that assumes responsibility and ensures diligent execution of all tasks.

• Profile

• Good English language skills (Level B2 or higher)

• Excellent verbal and written communication skills and a trusted team player

• Proactive and self-driven with a solution oriented mindset

• Preferably experienced in Customer Service or Supply Chain

• Eligible to work in Lithuania (the position is based in Vilnius)

• We Offer

• Personal and professional development

• Career opportunities, including subject matter experts, leading or global virtual roles

• Social wellbeing-oriented package

• Hybrid working model with home office allowance (10 days per month working from the office)

• Modern and eco-friendly office environment

• Scandinavian culture supporting continuous improvement mindset

• People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)

• Much more benefits are waiting for you from the day one

• Offered Salary

• We offer salary from 1920 Eur to 2507 Eur/month gross (before taxes, language premium is not applicable for this role). Final offer depends on candidate's competences.

• Knowledge grows through differences

• Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.

• As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.

• Apply no later than

• November 25, 2026

Job Segment:

• Supply Chain, Supply, Operations