About this role
Customer Service Specialist (English speaking) at YARA_EBS
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Founded in 1905 to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company. The company operates an integrated business model with around 17,000 employees and operations in over 60 countries.
Headquartered in Oslo, Yara opened its office in Lithuania in 2018. Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Responsibilities
- Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
- Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
- Follow up on customer requests and operational tasks, ensuring high satisfaction levels
- Collaborate with team members to continuously improve processes and enhance customer experience
- Build and retain good relationship with stakeholders and act as operational point of contact for them
- Manage bi