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Customer Service Specialist

AAA
Portland, Maine, 04101
On-siteUSD 18 - 20 / hour

About this role

About the Role We’re looking for someone who will thrive in a sales and service environment. We’ll provide training on a range of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to advance with skill-based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within). This is an entry-level position in our branch network and ideal for candidates interested in working in a teamwork environment interfacing with AAA members. What You'll Do

  • Fulfill member requests such as taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members. What We're Looking For
  • Experience in retail sales, banking or similar customer service/sales environment
  • Proven ability to exceed assigned sales or service quality goals
  • Ability to work overtime including Saturdays
  • Experience with Microsoft Office basics
  • Ability to travel locally when necessary
  • A high school diploma or GED
  • Successful completion of background check and drug screening Compensation & Benefits
  • Starting pay range: $18.25 – $20.08 per hour
  • Incentive program eligibility based on team and individual performance
  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

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