About this role
We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.
Responsibilities
-
Greet customers and determine the reason for their visit
-
Listen to customers and gather information about their vehicle concerns or service needs
-
Create and write up service tickets/work orders
-
Prepare and explain estimates to customers
-
Communicate repair and service information clearly and professionally
-
Enter and maintain customer and vehicle information in the computer system
-
Answer phones and assist with customer questions
-
Communicate with technicians regarding customer needs and repair status
-
Keep customers updated throughout the service process
-
Provide professional and friendly customer service
Requirements
-
Strong customer service and communication skills
-
Must be well-spoken and comfortable communicating with customers
-
Comfortable using computers and learning/navigating different software programs
-
Strong attention to detail when preparing tickets and estimates
-
Able to communicate pricing and repair information clearly
-
Professional appearance and attitude
-
Dependable, organized, and able to work in a fast-paced environment
-
Automotive or repair shop experience is a plus