About this role
About the Role We are seeking a dynamic and flexible Customer Service Senior with an international mindset to join our team as a manager. The role focuses on managing quotations, export procedures, and coordination across order processing, invoicing, shipping, and logistics. You will work closely with freight forwarders and internal teams to ensure timely delivery, regulatory compliance, and exceptional service. What You'll Do
- Manage quotations, order processing, and shipment coordination
- Handle international export procedures and ensure compliance with regulations
- Monitor and coordinate all phases: order processing, invoicing, shipping, export formalities, with priority management
- Provide technical service support
- Maintain direct contact with freight forwarders and logistics providers
- Ensure smooth communication between internal departments and external partners
- Flexibility to handle new tasks What We're Looking For
- Commercial Technical Institute Diploma/Three-year degree
- Fluency in English and at least one other European language (spoken and written)
- Previous experience of at least 10 years in a sales or customer service department with good knowledge of export Operations
- Strong problem-solving skills, adaptability, and teamwork mindset
- Open-minded and internationally oriented
- Ability to operate in a dynamic and constantly changing work environment
- Knowledge of the main IT and management tools
- Knowledge and use of SAP