About this role
Job Title
Customer Service / Sales Representative – Bridal
Location
Lagos
Employment Type
Full-time
Job Summary
- Our client, a reputable bridal fashion house in Ikeja, Lagos, is seeking a confident, customer-focused, and sales-driven Customer Service / Sales Representative to join their team.
- The ideal candidate will be responsible for creating an exceptional experience for brides and other clients, understanding their needs, recommending suitable bridal products and services, and converting enquiries into sales.
- The successful candidate must be comfortable working with customers, following up on leads, and meeting sales targets in a fast-paced fashion environment.
Key Responsibilities
- Attend to customers in-store, via phone, WhatsApp, social media, and other communication channels.
- Welcome and professionally engage brides, bridal parties, and other customers.
- Understand customers' preferences, budgets, styles, and requirements to recommend suitable products.
- Provide detailed information about bridal gowns, accessories, fittings, alterations, and other available services.
- Convert customer enquiries and leads into sales.
- Follow up with prospective customers to close pending sales and appointments.
- Maintain strong relationships with existing and prospective customers.
- Handle customer complaints and enquiries professionally and promptly.
- Coordinate customer appointments, fittings, and follow-up sessions.
- Maintain accurate records of customer enquiries, orders, payments, and follow-ups.
- Work towards achieving assigned sales targets and contributing to overall revenue growth.
- Upsell and cross-sell relevant products and bridal accessories where appropriate.
- Keep customers updated on order status, fittings, alterations, and collection dates.
- Collaborate with the production, styling, and management teams to ensure smooth customer service delivery.
- Maintain a professional appearance and uphold the brand's image at all times.
Requirements
- Possess a Bachelor's Degree with a minimum of 2 years experience in Customer Service, Sales, Retail, Fashion, Hospitality, or a related role.
- Experience working in a bridal shop, fashion house, boutique, luxury retail, or similar environment is an added advantage.
- Strong sales and customer relationship management skills.
- Excellent verbal and written communication skills.
- Pleasant, confident, and professional personality.
- Ability to understand customer needs and recommend suitable products.
- Strong persuasion, negotiation, and closing skills.
- Ability to handle demanding customers and resolve complaints professionally.
- Comfortable using WhatsApp, Instagram, and other digital communication platforms for customer engagement.
- Good organizational and follow-up skills.
- Ability to work with sales targets and performance expectations.
- Must be customer-oriented, proactive, and detail-conscious.
- Must be resident in or around Ikeja, Lagos, or be able to commute conveniently.
Key Competencies:
- Customer Service Excellence
- Sales & Business Development
- Communication Skills
- Lead Conversion & Follow-up
- Relationship Management
- Negotiation & Persuasion
- Product Knowledge
- Problem Solving
- Professionalism
- Attention to Detail
Salary
₦120,000 – ₦150,000 monthly, depending on experience and competence.
Application Closing Date
Not Specified.