About this role

JV Management Consulting - Customer Service / Sales Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Our client is seeking a confident, customer-focused, and sales-driven Customer Service / Sales Representative to join their team.
The ideal candidate will be responsible for creating an exceptional experience for brides and other clients, understanding their needs, recommending suitable bridal products and services, and converting enquiries into sales.
The successful candidate must be comfortable working with customers, following up on leads, and meeting sales targets in a fast-paced fashion environment.

Attend to customers in-store, via phone, WhatsApp, social media, and other communication channels.
Welcome and professionally engage brides, bridal parties, and other customers.
Understand customers' preferences, budgets, styles, and requirements to recommend suitable products.
Provide detailed information about bridal gowns, accessories, fittings, alterations, and other available services.
Convert customer enquiries and leads into sales.
Follow up with prospective customers to close pending sales and appointments.
Maintain strong relationships with existing and prospective customers.
Handle customer complaints and enquiries professionally and promptly.
Coordinate customer appointments, fittings, and follow-up sessions.
Maintain accurate records of customer enquiries, orders, payments, and follow-ups.
Work towards achieving assigned sales targets and contributing to overall revenue growth.
Upsell and cross-sell relevant products and bridal accessories where appropriate.
Keep customers updated on order status, fittings, alterations, and collection dates.
Collaborate with the production, styling, and management teams to ensure smooth customer service delivery.
Maintain a professional appearance and uphold the brand's image at all times.

Minimum of 2 years of experience in customer service, sales, retail, fashion, hospitality, or a related role.
Experience working in a bridal shop, fashion house, boutique, luxury retail, or similar environment is an added advantage.
Strong sales and customer relationship management skills.
Excellent verbal and written communication skills.
Pleasant, confident, and professional personality.
Ability to understand customer needs and recommend suitable products.
Strong persuasion, negotiation, and closing skills.
Ability to handle demanding customers and resolve complaints professionally.
Comfortable using WhatsApp, Instagram, and other digital communication platforms for customer engagement.
Good organizational and follow-up skills.
Ability to work with sales targets and performance expectations.
Must be customer-oriented, proactive, and detail-conscious.
Must be resident in or around Ikeja, Lagos, or be able to commute conveniently.
Key Competencies
Customer Service Excellence
Sales & Business Development
Communication Skills
Lead Conversion & Follow-up
Relationship Management
Negotiation & Persuasion
Product Knowledge
Problem Solving
Professionalism
Attention to Detail.

Not Specified.

Customer Service / Sales Officer