About this role
Customer Service / Sales Intern
Job Type Full Time Qualification BA/BSc/HND
Experience
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Location Lagos
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Job Field Customer Care, Success and Service , Sales and Business Development
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Job Description
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Ensure adequate procedures are implemented and maintained.
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Ensure client requirements are maintained.
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Fully trained on all aspects of Ticketing, PTA’s, fares and Customer Relations.
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Handle customer complaints and work in the capacity of the supervisor when none available
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Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target.
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Ensure the airline product is sold to its maximum capacity.
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Make sure that the uniform is worn in the correct way.
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Provide correct information regarding fares, ticketing, product knowledge and refunds to ticketing staff.
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Guide ticketing staff in right direction where to find information/answers to questions and queries.
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Work with supervisor and senior ticketing staff to organise incentives for ticketing staff to achieve VK sales target.
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Utilize the team roster to compile main roster including Saturday shifts and leave.
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Ensure all shifts are covered in case of training or unexpected sick leave.
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Produce daily stats figures on number and types of tickets issued.
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Develop an in-depth knowledge and understanding of the airline, IATA and Round the world fares.
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