Customer Service & Sales Executive

Customer Service & Sales Executive

WAVE is focused on leveling the playing field for young Africans to access economic opportunity. By turning motivated young talent into reliable human capital for local businesses, WAVE inspires positive change in employer attitudes, creating a fairer, more inclusive, and more productive labour market.

Customer Service & Sales Executive

• Job Type Full Time
• Qualification OND
• Experience 2 - 5 years
• Location Lagos
• City Gbagada
• Job Field Customer Care, Success and Service , Sales and Business Development
• Salary Range ₦200,000 - ₦300,000/month

Salary: ₦200,000–₦250,000 Monthly + Performance Incentives

About the Role

A growing food and dessert business in Lagos is seeking a proactive, sales-driven Customer Service & Sales Associate to oversee customer service operations and drive revenue growth. The successful candidate will lead the customer service team, convert enquiries into sales, strengthen customer relationships, and develop new catering sales opportunities.

What You'll Be Responsible For

Customer Service & Sales

• Supervise and coordinate the customer service team to ensure excellent service delivery.
• Manage customer enquiries and convert leads into paid orders.
• Follow up on quotations and outstanding leads to improve sales conversion.
• Drive repeat purchases, customer retention, and reactivation.
• Upsell and cross-sell products where appropriate.
• Handle high-value customers and resolve customer complaints professionally.

Sales Growth & Reporting

• Identify and follow up on outdoor dessert catering sales opportunities.
• Monitor sales performance, conversion rates, and team targets.
• Prepare weekly sales and customer service reports.
• Maintain accurate customer records and follow up consistently on prospective clients.

What We're Looking For

Requirements

• 3–5 years' experience in sales, customer service, account management, or a related role.

• Previous team leadership or supervisory experience is an advantage.

• Proven ability to convert customer enquiries into sales.

• Excellent communication, negotiation, and relationship management skills.

• Strong organisational skills and consistent follow-up abilities.

• Comfortable working with sales targets, KPIs, and performance reports.

• Proficiency in computer applications, WhatsApp Business, and CRM tools.

• Experience in food, hospitality, catering, events, or premium retail is an advantage.

• Who This Role Is Perfect For

• This role is ideal for a commercially minded professional who is confident leading a team, proactive in following up on sales opportunities, and passionate about delivering excellent customer experiences while driving revenue growth.

• PS: Proximity to the job location is pivotal to being considered for this role.

• Check how your CV matches this job

• Deadline: Oct 20, 2026