Customer Service / Sales Assistant

G-Shoppers — Customer Service / Sales Assistant

Location: Eliozu, Rivers Employment Type: Full-time

Job Title: Customer Service / Sales Assistant

Location: Eliozu, Rivers Employment Type: Full-time

Job Summary

We’re hiring an assistant Sales Rep / Customer Service Officer who will serve as the first point of contact for customers—mainly online. This is a full-time, on-site role. You will be responsible for closing sales, following up on leads, updating catalogs, responding to customer inquiries, and ensuring customers have a good shopping experience. Our sales orders come through WhatsApp (from Instagram ads and returning customers), website and in-store walk-ins. You must be sales-driven and result-oriented.

Key Responsibilities

• Close sales from all online sales platform (WhatsApp, website, instagram and facebook.
• Follow up with new leads and returning customers until the sale is closed.
• Meet daily/weekly sales targets and help grow conversion rate.
• Update prices and upload new items on the WhatsApp catalog.
• Monitor daily website orders and print them out for processing.
• Record all leads
• Respond to customer complaints and resolve them promptly.
• Maintain accurate records of orders, chats, and complaints.
• Provide helpful product information and recommendations to customers.
• Send daily or weekly reports showing leads, conversations, orders, and conversions.
• Always maintain a respectful, professional tone with customers.
• Work in sink with other sales reps to a chieve the company goals

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 1 year of work experience.
• Comfortable using WhatsApp Business, websites, and basic digital tools like google Docs.
• Highly organized and proactive.
• Candidate must reside in Port Harcourt and not far away from Eliozu the office location.
• Must have completed National Youth Service Corporation (NYSC)
• Available to work full-time and physically present at the office.
• Strong communication and proven sales skills (especially online sales).
• Able to work Mondays to Saturdays with two to three days off in a month.
• Should be willing to work with the company long term.

Salary

N100,000 per month.

Application Closing Date

Not Specified.