Customer service

Customer service

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

We are immediately hiring a Customer Service role in Lathrop, CA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type: Hourly
• Pay: $21/hr
• Schedule: Tuesday-Saturday11:30AM-8:00PM

SUMMARY This position utilizes computer system to input driver trip sheets. Deciphers, translates and codes complex driver trip sheets verifying input for accuracy and completeness. Communicates with payroll and billing staff, field dispatchers, supervisors and management regarding issues with driver trip sheets. The position will be responsible to sort, collate, copy, file driver trip sheets, associated documents and maintain logs. Demonstrate effective communication, time management and organizational skills to adhere to data entry deadlines. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS Compile, sort and verify the accuracy of the driver trip sheets before entered. Locate and correct driver trip sheet errors and communicate with field staff, supervisor and management to facilitate timely resolution of discrepancies to ensure adherence to data entry deadlines. Compile statistical reports and summaries related to driver trip sheet data entry and submit them to the payroll supervisor. Manage workflow of the data entry team to ensure accuracy and timely completion of the driver trip sheet data entry. Data entry with attention to detail and accuracy entering alpha-numeric data. Maintain logs of activities of completed work. Sort, organize, classify and file processed driver trip sheets, driver employee files and associated documents. Encourage and implement continuous performance and process improvement measures within the data entry process. Ability to give clear directions to temporary staff regarding data entry and associated filing.

ADDITIONAL RESPONSIBILITIES Performs other duties as assigned.

EDUCATION

• H.S. diploma/GED

EXPERIENCE

• One or two years related experience.

SKILLS

• Ability to make quality decisions by employing innovative, clear and concise problem solving strategies.

• Ability to consistently demonstrate honesty, integrity and truthfulness which promote the team focus and a positive and credible workplace.

• Ability to blend with peers promoting a culture of diversity and inclusion with a focus on building positive customer rapport.

• Ability to perform work accurately and thoroughly with a minimum of 92% accuracy rate.

• Strong oral and written communications skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Flexibility to operate and self-driven to excel in a fast-paced environment working under pressure completing assigned tasks under stressful situations.

• Capable of multi-tasking, highly organized, with excellent time management skills utilizing available time to organize and complete work within given deadlines.

• Detail oriented with excellent follow-up practices.

• KNOWLEDGE

• Computer skills (HAH, SCOS, Microsoft Office).; intermediate level.

• LICENSES

• TRAVEL

• None

Current Employees:

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