Customer Service

Robert Half - Customer Service

We are looking for a detail-oriented Customer Service specialist to support billing operations for a contract position in Farmington, Connecticut. This role focuses on helping customers with billing-related questions while ensuring invoices, payments, and account records are handled accurately. The ideal candidate is organized, responsive, and comfortable working with financial data in a fast-paced environment.

Responsibilities

• Create and distribute invoices, billing statements, and related account documents in line with established guidelines.

• Apply incoming payments accurately, record transactions, and provide receipts or confirmations when needed.

• Review account activity to reconcile balances, investigate discrepancies, and help resolve payment issues promptly.

• Maintain thorough and organized billing records to support accurate documentation and audit readiness.

• Respond to customer inquiries about charges, payment status, and account concerns with care and courtesy.

• Prepare reports that summarize receivables activity, account status, and other billing-related financial information.

• Associate degree in accounting, finance, or a related discipline preferred.

• Up to 2 years of experience in billing, accounts receivable, customer service, or a similar administrative support role.

• Working knowledge of accounting or billing systems such as QuickBooks, along with proficiency in Microsoft Office applications, especially Excel.

• Understanding of foundational accounting concepts and confidence working with numbers and financial records.

• Strong attention to detail with the ability to manage data entry and documentation accurately.

• Effective written and verbal communication skills with a customer-focused approach to resolving issues.

• Ability to organize tasks, meet deadlines, and handle sensitive financial information with discretion.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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