About this role
About the Role This role sits at the center of customer communication and internal coordination, partnering with the General Manager, Service Center, and delivery teams to ensure customers get what they need, accurately and on time. You’ll help turn everyday service moments into lasting relationships that support retention and efficient operations across our service areas. What You'll Do
- Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
- Support customer growth and retention by resolving concerns, following up, and ensuring issues are fully closed
- Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
- Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
- Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
- Depending on location, assist with accounts payable processing and other office operations What We're Looking For
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfortable handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes Nice to Have
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes Compensation & Benefits Pay Rate: $21.00-23.00 per hour (Depending on experience) In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being: Medical, dental, and vision insurance options; Health Savings Account (HSA) and Flexible Spending Account (FSA); 401(k) with company match; Tuition reimbursement; Employee Assistance Program (EAP); Voluntary life, AD&D, and short-term disability coverage; Paid holidays and time off; $50,000 basic life/AD&D and long-term disability at no cost; Propane discount