Customer Service Representstive

Customer Service Representstive

Responsibilities

• Greet clients and patients in a professional and welcoming manner
• Answer incoming calls and respond to client questions
• Schedule appointments and help manage the daily appointment flow
• Check clients in and out and process payments accurately
• Maintain complete and accurate client and patient records
• Communicate clearly with clients, veterinarians, and support staff
• Assist with prescription and medical-record requests
• Handle sensitive or emotional situations with patience and compassion
• Maintain a clean, organized, and professional reception area
• Support the team with additional administrative duties as needed

Qualifications

• Previous customer service or veterinary experience is preferred
• Strong communication and organizational skills
• Ability to multitask and remain calm in a fast-paced environment
• Dependable, punctual, and team-oriented
• Comfortable working with animals and their owners
• Basic computer skills and the ability to learn veterinary software
• Experience using ezyVet is a plus
• Professional and compassionate when handling difficult situations
• Availability to work scheduled weekdays and rotating Saturdays as needed

What We Offer

As part of AmeriVet Veterinary Partners, eligible team members may receive:

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off
• Employee pet-care discounts
• 401(k) retirement plan
• Training and professional-development opportunities
• A supportive and team-focused work environment

If you enjoy helping people, love animals, and want to be part of a busy veterinary team committed to excellent patient care, we would love to hear from you.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.