Customer Service Representatives

Customer Service Representatives

• Job Type Full Time
• Qualification BA/BSc/HND , OND
• Experience 1 - 2 years
• Location Lagos
• Job Field Customer Care, Success and Service

Job Summary

• We are seeking highly motivated Customer Service Officers with exceptional telesales, marketing and convincing skills.
• The ideal candidate will be responsible for driving sales through phone calls, social media, and physical engagement, converting leads to paying customers, and providing excellent after-sales customer service.

Key Responsibilities

Sales & Marketing:

• Make high volume outbound calls (telesales) to prospective customers from provided leads and personal sourcing
• Aggressively market and sell the company'sproducts and services
• Follow up on all leads, inquiries, and abandoned sales to close deals
• Achieve and exceed daily, weekly and monthly sales targets
• Develop and implement effective sales strategies for customer acquisition and retention
• Upsell and cross-sell company products

Customer Service:

• Handle inbound customer inquiries, complaints and requests professionally
• Provide accurate information about products, pricing, delivery and services
• Build and maintain strong, long-lasting relationships with customers
• Maintain customer database and update CRM regularly
• Escalate complex issues to the appropriate department

Reporting:

• Prepare daily sales reports and submit to the Sales Manager

• Gather market feedback and competitor intelligence

• Requirements & Qualifications

• B.Sc / HND / OND in Marketing, Business Administration, Mass Communication or any related field

• Minimum of 1-2 years proven experience in Telesales, Direct Sales, Customer Service or Call Center roles (Experience in fitness, wellness, tech or lifestyle products is an added advantage)

• Must be between 22 - 35 years

• Exceptional persuasive, negotiation and closing skills

• Great with telesales – confident on the phone, not call-shy

• Excellent verbal communication and convincing skills

• Smart, articulate, well-groomed and customer-centric

• Ability to work under pressure and deliver on targets

• Proficiency in Microsoft Office and social media engagement (WhatsApp, Instagram, Facebook)

• Must reside in Abuja or be willing to relocate

Key Skills We Are Looking For:

• Telesales & Telemarketing
• Persuasion & Convincing Power
• Customer Relationship Management
• Lead Conversion & Closing
• Good command of English language
• Resilience and result-driven mindset

What We Offer

• Salary: N150,000 - N180,000 monthly.
• Attractive Commission on every sale closed
• Monthly Performance Bonuses & Incentives
• HMO, Pension and other statutory benefits upon confirmation
• Clear career growth path to Senior Sales Executive / Team Lead
• Intensive sales training and continuous professional development
• Conducive and friendly work environment

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