About this role
Job title: Customer Service Representatives
Job Overview
Location
Ikoyi / Victoria Island, Lagos, Nigeria
Employment Type Full-time
Work Arrangement On-site
Sector Customer Service & Support
Experience Level Junior (1-3 years)
Application Deadline November 5, 2026
Job Description We are looking for enthusiastic Customer Service Representatives to join our team in Lagos. This role is essential for providing excellent support to our clients.
In this position, you will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. Your ability to connect with customers and offer solutions will be highly valued.
This is an on-site role based in Ikoyi / Victoria Island, Lagos.
Required Skills
- Customer Service
- Communication Skills
- Problem-Solving
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues promptly
- Provide information about products and services
- Maintain customer records and update databases
- Escalate complex issues to the appropriate departments
Qualifications
- High school diploma or equivalent
- Previous experience in customer service is a plus
- Excellent verbal and written communication skills
- Patience and empathy when dealing with customers
- Ability to multitask and manage time effectively