About this role
About the Role We are seeking a remote Customer Service Representative to join Zotec Partners. In this role, you will answer inbound calls from patients about medical bills, insurance coverage, and payment options, helping to simplify the business of healthcare from home. You will collaborate with cross-functional teams while maintaining HIPAA compliance and delivering quality service.
What You'll Do
- Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
- Explain billing statements, balances, and payment plans in a clear and compassionate manner
- Document interactions accurately in billing and patient management systems
- Collaborate with other Zotec Teams to resolve patient concerns
- Maintain compliance with HIPAA and company policies at all times
- Meet quality, productivity, and customer satisfaction standards
What We're Looking For
- Experience in a healthcare call center or customer-oriented environment
- High school diploma or equivalent
- Home internet required with a minimum of 20 Mbps download/10 Mbps upload speed
- Excellent customer service skills
- Ability to understand, analyze and interpret complex documents
- Proficient MS Office skills
- Must be detail oriented with a high degree of accuracy
- Excellent written and verbal communication and organizational skills
- Exceptional verbal communication and interpersonal skills
- Flexible mentality; willing and capable of performing varied tasks and adapting to change
- Able to work in a team environment
- Professionally exercises discretion and independent judgment in day-to-day work