About this role
Customer Service Representative (Zendesk) in United States
Join a thriving, health-focused e-commerce brand as a frontline expert, providing specialized skincare guidance and building customer trust through knowledgeable, empathetic support.
This role places you at the heart of a rapidly growing business where your expertise directly impacts customer satisfaction and retention. You will manage the entire customer service experience across multiple channels, addressing everything from technical ingredient inquiries to subscription management, making a tangible difference in customers' skincare journeys.
The company is an innovative, allergen-free skincare brand developed by a medical professional, experiencing significant growth with over $100K in monthly revenue. They specialize in safe, effective skincare solutions for customers with sensitive skin conditions like eczema, rosacea, and ingredient sensitivities.
This is a permanent work-from-home, independent contractor position with an immediate hiring opportunity. The schedule is Monday to Friday, 7:00 AM - 11:00 AM PST, totaling 20 work hours per week.