Customer Service Representative

Job title: Customer Service Representative

Location

Abuja, FCT, Nigeria

Salary

NGN 80,000 - 100,000 monthly

Employment Type On-site

Work Arrangement On-site

Sector Hospitality & Tourism

Experience Level Junior (1-3 years)

Application Deadline October 21, 2026

About the Company

YellowDoor Hotels is committed to providing an exceptional guest experience, focusing on personalized service and comfort. The hotel aims to set a high standard in hospitality, ensuring every guest feels valued and well-cared for.

With a dedication to operational excellence, YellowDoor Hotels emphasizes efficient management of reservations, guest preferences, and inquiries. The team strives to resolve guest concerns promptly and effectively, contributing to a seamless and enjoyable stay. The hotel culture fosters a proactive approach to service, ensuring that guest satisfaction remains the top priority.

Job Description YellowDoor Hotels, a distinguished hospitality provider in Abuja, is actively seeking a Customer Service Representative to elevate the guest experience.

This role is pivotal in ensuring that guests receive timely and personalized support across various communication channels, including phone, WhatsApp, social media, and email.

The Customer Service Representative will be responsible for accurately managing guest reservations, preferences, and special requests, contributing directly to the delivery of a premium hotel experience.

Key responsibilities include resolving routine guest inquiries and complaints efficiently, and promptly escalating more serious concerns or refund requests to the appropriate management.

Candidates must possess 2-4 years of relevant experience and be based in Abuja, with the ability to work on-site in Wuse 2.

Flexibility to work rotating shifts, including evenings and weekends, is a mandatory requirement for this position.

Required Skills

• Customer Service
• Guest Relations
• Reservation Management
• Communication Skills
• Problem-Solving
• WhatsApp
• Social Media Management
• Email Management
• Phone Etiquette

Key Responsibilities

• Respond to guest enquiries across phone, WhatsApp, social media, and email.
• Manage reservations, preferences, special requests, and guest records accurately.
• Resolve routine complaints and escalate refunds or serious concerns promptly.

Qualifications

• 2–4 years of relevant experience in customer service, preferably in hospitality.

• Must be based in Abuja.

• Must be available to work on-site in Wuse 2.

• Must be comfortable with rotating shifts, including evenings and weekends.

• Excellent communication and interpersonal skills.

• Proficiency in handling guest inquiries through multiple channels.

• About This Role

• In Abuja's thriving hospitality sector, YellowDoor Hotels is enhancing guest experiences by seeking a Customer Service Representative. This role is crucial for ensuring prompt and personalized guest support across multiple communication channels, including phone, WhatsApp, social media, and email. The representative will manage reservations, guest preferences, and special requests, playing a direct role in delivering a premium service. Effective resolution of routine complaints and timely escalation of significant issues are key to maintaining guest satisfaction and the hotel's reputation. This position offers a direct impact on customer loyalty and operational efficiency.

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