About this role

Job title: Customer Service Representative

Wiseki Technologies

Location

Lagos, Lagos, Nigeria

Employment Type

Full-time

Work Arrangement

On-site

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

November 1, 2026

About the Company

Wiseki Technologies is a forward-thinking company operating within the dynamic technology sector. They are dedicated to providing innovative solutions and exceptional service to their clientele. With a focus on growth and customer satisfaction, Wiseki Technologies fosters an environment where talent is nurtured and contributions are valued. Their commitment to excellence in service delivery is a cornerstone of their operational philosophy.

Job Description

Wiseki Technologies is seeking a dedicated Customer Service Representative to join their vibrant team in Lagos.

In this role, you will be the primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. You will handle inquiries, resolve issues, and provide support across various communication channels.

This is an excellent opportunity to contribute to a growing company and develop your skills in a customer-centric environment.

Required Skills

Bachelor's Degree
Call center experience
Customer service experience
Communication skills
Presentation skills
Multitasking
Prioritization
Time management
Analytical skills
Listening skills
Empathy
Customer satisfaction
Computer software knowledge
Office systems knowledge
Fast-paced environment adaptability

Key Responsibilities

Serve as the first point of contact for customers seeking assistance or information.
Address customer inquiries and resolve complaints effectively and efficiently.
Provide product and service information to customers.
Maintain a high level of customer service at all times.
Process orders, forms, applications, and requests.
Identify and escalate priority issues to the appropriate department.
Follow communication procedures, guidelines, and policies.
Gather customer feedback and share it with the team for service improvement.

Qualifications

Bachelor's Degree.
Minimum of 2 years of experience in a customer-facing role.
Experience in a call center or customer service environment is preferred.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Strong customer orientation and adaptability to different customer personalities.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Strong analytical skills.
Ability to give and receive constructive criticism.
Excellent listening skills with an empathetic demeanor.
Dedication to achieving customer satisfaction.
Basic knowledge of computer software and office systems.
Ability to thrive in a fast-paced environment while maintaining focus on the customer.
Familiarity with the company's services.

Application Closing Date