Customer Service Representative

Volt is immediately hiring Customer Service Representative in Newport News, VA

As a Customer Service Representative, you will:

• Be responsible for answering customer and branch inquiries.
• Be responsible for tracking and resolving order and shipment issues.
• Be responsible for updating orders, deliveries, and address information.
• Be responsible for coordinating with vendors, carriers, and warehouse teams.
• Be responsible for maintaining accurate records and documentation.
• Be responsible for meeting quality, productivity, and service targets.

This is a full time, Contract opportunity.

The ideal candidate will have:

• 2+ years of customer service/support experience.
• Experience in logistics, supply chain, warehouse, or order management.
• Microsoft Office skills (Outlook, Teams, Excel).
• Intermediate Excel skills (sorting, filtering, reports, finding errors).

Preferred Skills & Qualifications:

• SAP, Oracle, or other ERP experience.
• ServiceNow or ticketing system experience.
• Workday experience.
• UPS, FedEx, or shipping system experience.
• Internal customer support or email support experience.
• Knowledge of order tracking, inventory, and supply chain processes.

Pay Rate: $19.00 - $20.00 per hour.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [email protected] or call. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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