About this role
Job title: Customer Service Representative
We're Looking for You: Join Our Dynamic Team at Veta Virtual!
Competitive Pay + Monthly Bonuses | 100% Remote | Phone-Based Customer Service | Paid Training & Real Growth
Schedule: Full-time, Monday to Friday, one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time. Please only apply if you're available for this schedule.
Veta Virtual is hiring a Customer Service Representative to join our fast-growing call center team. You'll be the friendly, professional voice of the businesses we support — answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you.
Your Role:
- Managing inbound calls professionally for a diverse range of businesses and professionals — becoming the trusted voice of each client.
- Addressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly.
- Booking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols.
- Building strong relationships with clients by understanding their unique requirements and adapting your approach to each business.
- Collaborating with the team to continuously improve service quality — and keeping the energy up while you do it.
What You'll Need:
- 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support.
- Exceptional communication skills with a strong command of English, written and spoken.
- An outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence.
- Quick learning ability and familiarity with AI tools.
- A minimum typing speed of 50 WPM.
- A quiet work environment, reliable equipment, and a stable internet connection.
- Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday.
- To be considered for this role, you must be currently based in LATAM or Europe.
What We Offer
- A fully paid training period to help you get started strong.
- Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses.
- 20 paid days off per year after the training period.
- The flexibility of working from home.
- Real growth — almost everyone on our team started as a CSR — with regular reviews and feedback to recognize achievements and support your career.
- A friendly, supportive culture with company-wide and team events that build strong connections.