About this role
Customer Service Representative
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Univar Solutions is a global player in the chemical distribution sector. Thanks to our world-class expertise and our team-oriented approach, we are redefining the role of chemical distribution to help our customers and suppliers innovate and grow. We are currently seeking a Customer Service Officer for our Belgian organisation (Anderlecht).
In this highly interactive role, you will work closely with our external customers, as well as with various internal departments such as Sales, Supply Chain, Transport, Production, Quality, etc.
You will be responsible for the ‘Order to Cash’ process and will be part of an enthusiastic and dynamic team.
Your main responsibilities are as follows:
- Enter customer orders accurately and precisely into our ERP system (SAP)
- Track orders and check quantities and availability in collaboration with the Supply Chain, Production, Warehouse and Transport departments
- Inform customers of the best delivery dates and any potential delays
- Monitor lists of pending orders
- Enter customer complaints into the system and find solutions tailored to their needs
- Provide customers with the necessary documentation, such as safety data sheets, technical data sheets and analysis certificates, or help them locate these documents on our digital platform
- Create new customer accounts in accordance with internal procedures
- Stand in for your colleague in their absence
- Enter and monitor customer contracts
- Manage customer data associated with customer profiles in SAP
- Correct incorrect invoices (debit and credit notes)
This role is ideal for you if you have the following qualities:
- A good command of Dutch and French ; fluency in